Lucketts Travel Group has created a new role at its head office to reinforce its commitment to customer satisfaction.
Jess Bowen has joined the team at its Fareham headquarters as its service delivery manager. She hopes to use the experience she has built up at Knowhow, which provides after sales support and services to Curry’s PC World customers, to serve Lucketts’ clients.During her 11 years there Jess worked her way up from an admin support role to site manager, based mainly at the firm’s Southampton depot. However, she was also asked to develop a new team at the company’s Bristol depot and, latterly, open a Home Delivery Centre in Basingstoke.
She said: “I was drawn to Lucketts Travel Group because I knew a company of its size and its growth ambitions would challenge me professionally but be ultimately rewarding. “Lucketts is very well known and respected, not only here in Fareham but throughout the region and beyond. It’s an exciting time to be joining the company, as it pushes further and further with its private hire, holiday and excursion provisions, across each of its businesses.”
Jess joined the Lucketts Travel Group team in September, and her job is one of two recently created within the group, following the creation of the general manager role at Worthing Coaches, which has been filled by Ian Miller. Lucketts Travel Group’s joint managing director, Ian Luckett, said: “Creating these two positions is part of our forward-thinking strategy for the business, and we are delighted to welcome Jess and Ian to the firm.
“We want our customers across our businesses to know we are committed to giving them the best experience in the industry, and we will always maintain a flexible approach to our business and its people to ensure we do that year after year.”
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